State Farm® Insurance Agent John Acker
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Victoria Avalos Duran
February 19, 2026
5
out of
5
rating by Victoria Avalos Duran
"Tosh helped me get the best possible price for my car insurance, and was very patient and helpful. I had an amazing experience with him!"
We responded:
"Victoria, thank you for your wonderful feedback! I'm happy to hear that Tosh was able to assist you with your car insurance needs. We always aim to provide a supportive and helpful experience. If you have any more questions or need further assistance, feel free to reach out! Thank you for your business!"
Aaron Gray
February 18, 2026
5
out of
5
rating by Aaron Gray
"Mark is very cooperative and an excellent agent. If you’re looking for an agent that will work with you and get you the price you want definitely go to Mark."
Andrew McCarroll
February 5, 2026
5
out of
5
rating by Andrew McCarroll
"Got help from Tosh, He was extremely nice and informative, especially since it was my first ever getting insurance on my own. 10/10 Great service."
We responded:
"Thank you for your review, Andrew! I'm so happy to hear that Tosh provided you with such informative and friendly service for your first insurance experience. We’re always here to assist with any questions or needs you may have in the future. Thanks for choosing us!"
Carnell Major
January 26, 2026
5
out of
5
rating by Carnell Major
"From day one, Tosh has had my back. Keeping me up with best way to spend my money and to make sure I am covered in every aspect of life. Tosh isn't just an agent he is also a friend. That exactly what he will do for you! Thank you Tosh!"
We responded:
"Thank you, Carnell! I'm glad to hear that Tosh has been such a supportive and helpful presence for you. It's wonderful to know that he has made a positive impact on your insurance experience. If you ever need anything else, feel free to reach out! Thank you for your business!"
Trey Walters
January 16, 2026
5
out of
5
rating by Trey Walters
"John Acker and team are always great to work with!"
We responded:
"Thank you, Trey! I'm happy you enjoy working with John Acker and the team. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you! Thank you for your business!"
Brett Hill
October 22, 2025
5
out of
5
rating by Brett Hill
"Truly the easiest people to work with. Mark has been such an incredible resource--so kind and always willing to go the extra mile to help. We appreciate this team so very much!"
We responded:
"Thank you, Brett! I'm happy to hear that Mark and our team have been able to provide you with such a positive experience. Your appreciation means a lot to us. Let us know if there's anything else we can assist you with! Thank you for your business!"
Elliott Hall
October 9, 2025
5
out of
5
rating by Elliott Hall
"I've used Tosh for all of my home, auto and business insurances for almost a decade now. His customer support is rare to find in a sales position - I can't say enough good things about him. If you're looking for honesty and good prices, this is your guy and your outfit to work with."
We responded:
"Thank you, Elliott! I'm happy to hear that Tosh has been providing you with exceptional support for your insurance needs over the years. Your trust in us means a lot, and we're grateful for your kind words. If there's anything else we can assist you with, just let us know! Thank you for your business!"
Lisa Zarrillo
August 22, 2025
5
out of
5
rating by Lisa Zarrillo
"John Acker has been our trusted insurance agent for many years, handling everything from our home and rental properties to our cars and personal items. He is an honest, faith-driven man who is deeply committed to his clients, always taking the time to explain the pros and cons of any situation that may arise. His quotes are fair, his advice is reliable, and he is always willing to connect on a personal level—whether by phone, email, or in person. You simply won’t find a more genuine or trustworthy insurance agent in Charleston."
We responded:
"Thank you, Lisa, for your wonderful feedback! I'm so happy to know that you value the personal connection and honesty that John brings to his work. It's great to hear that you feel supported and informed with your insurance needs. If there's anything else we can assist you with, just let us know!"
Laura Egnaczyk
August 22, 2025
5
out of
5
rating by Laura Egnaczyk
"Everyone in the office was great to deal with! Attentive, quick turn arounds, fantastic to work with everyone in the office."
We responded:
"Laura, thank you for your wonderful feedback! I'm happy to hear that our team provided attentive and efficient service. We appreciate your kind words and look forward to assisting you with any future needs. Let us know if there's anything else we can do for you and thank you for your business!"
matt jones
August 6, 2025
5
out of
5
rating by matt jones
"We’ve have had multiple policies with John for the last 4-5 years and their service and attention to detail is incredible! Anytime Iv had a question or concern he’s been right there immediately!! Highly highly recommend John and his team!!"
We responded:
"Thank you, Matt! I'm happy to hear that you've had such a positive experience with our service over the years. It's great to know that our attention to detail and prompt responses have met your expectations. We appreciate your recommendation and look forward to continuing to serve you! Let us know if there's anything else we can assist you with. Thank you for your business!"
Cory Hogsett
July 22, 2025
5
out of
5
rating by Cory Hogsett
"John and his team do everything they can and provide great customer service and support for any needs I may have. They always go above and beyond and I appreciate that! Thanks again"
michael a kollar
July 16, 2025
5
out of
5
rating by michael a kollar
"Shannon is a definite rock star when it comes to customer service!"
We responded:
"Thank you for your feedback, Michael! I'm happy to hear that Shannon provided exceptional customer service. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you and thank you for your business!"
lanaz washington
June 19, 2025
5
out of
5
rating by lanaz washington
"This company has been with me for years. Most of my insurance needs are with John Acker my agent is Tosh.0. And he’s great. Come check them out."
We responded:
"Thank you for your review, Lanaz! I'm so happy to know that you've been with us for years and that Tosh has been providing you with great service. We appreciate your trust in us for your insurance needs. Let us know if there's anything else we can do for you!"
Georgia Peyton
June 17, 2025
5
out of
5
rating by Georgia Peyton
"The most helpful, courteous, respectful, and the most knowledgeable of all the Insurance companies we have ever encountered. They will make you happy with your Insurance experience!!! They are truthful and honest."
We responded:
"Thank you for your wonderful feedback, Georgia! I'm delighted to hear that you found our team helpful and knowledgeable. We strive to provide an honest and satisfying insurance experience for everyone. Let us know if there's anything else we can assist you with! We appreciate your business!"
Belinda Buckheister
June 7, 2025
5
out of
5
rating by Belinda Buckheister
"Cindi worked with me to insure our golf cart. She promptly returned my call and was very courteous."
We responded:
"Thank you for your review, Belinda! I'm happy to hear that Cindi provided you with courteous and prompt service while insuring your golf cart. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Kirsten Goodman
June 5, 2025
5
out of
5
rating by Kirsten Goodman
"Mark went above and beyond requirements to assist me with my insurance requirements. I feel like I’ve known him my entire life and would recommend his services to family and friends. Thank you Mark for helping me to understand the insurance business and policies."
We responded:
"Thank you for your review, Kirsten! We are delighted to hear that Mark provided exceptional assistance with your insurance needs. It's wonderful to know you felt so comfortable and informed. We appreciate your recommendation and are here for any future questions or needs you might have. Thanks for choosing us!"
ed kelly
May 31, 2025
5
out of
5
rating by ed kelly
"Unfortunately, we were involved in an auto accident which totaled our van. While no one was hurt, we were shaken up. We filed a claim through the StateFarm website and went to our local agent to follow up. We were warmly greeted by Mark Schrader who helped us gain our footing during this difficult time. Mark handled our questions while also offering professional support throughout the day. He gave us the confidence in handling the claim."
We responded:
"Thank you for your review, Ed! I'm grateful to hear that Mark was able to provide the support and assistance you needed during such a challenging time. It's important to us that you feel confident and supported throughout the claims process. If there's anything else we can do for you, please let us know. Thank you for your business!"
Karen Kennedy
May 30, 2025
5
out of
5
rating by Karen Kennedy
"Mark Shrader has gone above and beyond to help us with our insurance needs! Excellent, knowledgeable, kind, and patient with our many questions, he is the best! Thank you, Mark!!"
We responded:
"Thank you, Karen, for your wonderful feedback! I'm glad to hear that Mark provided such excellent service and was able to assist you with your insurance needs. His knowledge and patience truly make a difference. If you have any more questions or need further assistance, feel free to reach out to our office. We're here to help!"
Julia Fox
May 21, 2025
5
out of
5
rating by Julia Fox
"John Acker has been very responsive to my request for a proposal and made it very easy for me to acquire new auto insurance through State Farm!"
We responded:
"Thank you, Julia! I'm glad to know that the process of acquiring new insurance was smooth and easy for you. Our office is here to assist with any further insurance needs or questions you may have. We appreciate your feedback!"
Jamie Nelson
May 7, 2025
5
out of
5
rating by Jamie Nelson
"I love!! My State Farm crew….Mark, Emma , Cynthia, Shannon and the rest of the crew very professional and they all always make me feel like family.. Great Team!!❤️❤️❤️❤️"
We responded:
"Thank you so much, Jamie! I'm happy to hear that Mark, Emma, Cynthia, Shannon, and the rest of the team have made you feel like family. We truly appreciate your kind words and are here to assist you with any insurance needs you may have. Feel free to reach out anytime!"
Dennis Dardanell
May 6, 2025
5
out of
5
rating by Dennis Dardanell
"Tosh is always on top of things and never hesitates to help me out even when its something outside of his responsibilty."
We responded:
"Thank you, Dennis, for sharing your experience! I'm happy to hear that Tosh consistently goes above and beyond to assist you. It's great to have such dedicated team members. If you ever need further assistance, don't hesitate to reach out!"
Jerilyn Isaacson
April 24, 2025
5
out of
5
rating by Jerilyn Isaacson
"I can’t say enough good things about John Ackerman State Farm. Been with this agency for 38 years. We have always had great service from them. They are very responsive, quick with answers and always helpful and courteous. It’s nice to have a company that actually answers the phone, talks to you and listens to you, and actually helps you!"
We responded:
"Thank you, Jerilyn, for your wonderful feedback! I'm delighted to know that our team has been able to provide you with responsive and courteous service over the years. It's our priority to ensure that we are always here to listen and assist you whenever you need us. Your long-term trust means a lot to us, and we're here for any future needs or questions you might have!"
Cheryl Shenck
April 16, 2025
5
out of
5
rating by Cheryl Shenck
"Cindi was very helpful with with my car insurance"
We responded:
"Thank you, Cheryl, for sharing your experience! I'm happy to hear that Cindi was able to assist you with your insurance. Our team is dedicated to providing excellent service, and it's great to know Cindi made a positive impact. If you have any more questions or need further assistance, feel free to reach out."
Sara McEvoy
February 12, 2025
5
out of
5
rating by Sara McEvoy
"I need a proof of insurance to drop off a car and get a loaner and Shannon was wonderful and texting me the information I needed so that the paperwork could be complete completed for the repair work to be done on our car."
We responded:
"Thank you, Sara, for sharing your experience! I'm glad Shannon could assist you promptly by texting the necessary proof of insurance. It's great to know that everything went smoothly for your car repair paperwork. If you need anything else, feel free to reach out!"
Toni Vick
February 6, 2025
5
out of
5
rating by Toni Vick
"Grateful for all of the hard work of the team. In working with Mark, I find he’s always willing to help with any of the requests I make, to ensure I receive the best service."
We responded:
"Thank you, Ashley! I'm happy to know that Mark and the team have been able to provide you with the assistance you need. Your satisfaction is our priority, and we're here to help with any future requests. Feel free to reach out anytime!"